Return Policy

Welcome to our Return Policy page! We know that you trust us to deliver perfect custom CBD boxes every time. We promise quality and clarity in our work. Thus, we build our products with care and follow your specific directions. Our goal is to support you when you need a solution. We outline our clear process so you feel confident about reaching out if any issues arise.

We value your business and we keep our promise to stand by our products. Every detail matters to us, from packaging to printing. If you spot an error or a defect, we fix it quickly. We guide you through each step and offer solutions that put you in control. We focus on your satisfaction while keeping our process simple and fast. With this Return Policy, you will discover exactly how to get support when needed.

Our Quality Promise & Satisfaction Guarantee

At Custom CBD Boxes, we create packaging that meets your unique requirements. We commit to quality in every order. We check each detail thoroughly before shipping your boxes. If you see an issue with your order, we respond immediately. We stand by our work and offer solutions that protect your investment.

Our highlights include:

Quality Control: We design and craft each box to the highest standards.
Customer Service: Our friendly team listens and responds quickly.
Swift Response: We review return requests without delay.
Clear Communication: We explain every step in simple terms.
No Extra Costs: If the mistake is on our side, we cover the shipping and reprint expenses.

We want you to experience confidence and ease when you order from us. Our team works hard so that your satisfaction never wavers. We know that perfection matters in every detail, and we are under a constant commitment to improve our services.

When to Request a Return

We create your custom printed CBD boxes to match your precise artwork and instructions. Because these products follow your unique design, we only accept returns when the order does not meet our quality promise. We welcome return requests when we make an error. We also accept returns if your boxes show signs of damage or defects.

Keep these points in mind when you check your delivery:

Inspect upon arrival: Check your boxes as soon as they arrive.
Document any issues: Save pictures that highlight any flaws.
Review your order details: Compare the delivered product with your approved design.
All defects count: Look for misprints, color mismatches, or any damage.

If you notice a mistake, use our easy process to initiate a return. We want your process to stay as seamless as it can be.

How to Initiate a Return?

If you need to return your order, please use the steps below. We have created an easy-to-use process that walks you through step by step. Our process begins with a speedy contact and concludes with a solution that fulfills your satisfaction.

Steps to Initiate a Return

Contact Us Promptly: Get in touch with our customer service within 7 days of receiving your order. You can use our special mail, returns@customcbdboxes.com, or call our hotline number 1-800-CBD-BOX. We urge you not to delay when you find a problem.
Provide Key Details: Mention your order number, purchase date, and a clear description of the problem. We request you to include clear images depicting the error or defect. This helps our team understand the problem precisely.
Follow Our Instructions: We read your message and respond with instructions. We assist you in the return process using step-by-step instructions. We can ask you to pack the boxes securely for shipping or provide further details if necessary.
Secure Packaging: Securely pack your item in its original case when you send it back. Be sure to send all the original documents. We advise that you use the same packaging material to keep your boxes safe.
Receive Confirmation: After we confirm the problem, we schedule a refund, an exchange, or a reprint of your order at no additional charge. Our team notifies you of the process and the estimated time.

By doing so, you get a seamless return process. We undertake to move quickly in order to minimize disruption to you.

Eligible Reasons for a Return

We craft each order with exacting care. We accept return requests if an error exists that affects the quality or functionality of your custom CBD packaging boxes. Use the bullet points below to check if your situation qualifies for a return:

Defective Printing: If the printing does not match your artwork or has alignment issues.
Color Mismatches: If the color of the boxes significantly differs from your approved design.
Damaged Packaging: If your boxes show signs of damage during transit that you did not expect.
Structural Issues: If the boxes do not hold together or show material faults.
Missing Elements: If any parts or features you ordered are missing.

For each case, we request that you include clear photos and a brief description. This enables our team to act quickly on your behalf. We know that clear communication makes for quick solutions.

What We Do for Eligible Returns

We want to fix issues so that you continue to trust us for your custom packaging needs. Our responses vary depending on the nature of the problem and your preferences. We commit to resolving matters through one of the following options:

Refund Option

Review and Process: After your return reaches our facility, our team checks every detail. If we verify that the delivered product falls short of your approved design, we process your refund quickly.
No Extra Charges: We cover all shipping and handling fees in cases where we make the error. Our refund process maintains your financial peace of mind.
Direct Credit: We deposit your refund to the original payment method after confirming the issue. We aim to complete the process within 7 to 12 business days.

Exchange or Reprint Option

Reprint Promise: When our mistake affects quality, our team reprints your order with close attention to detail. We dispatch the new items without delay and at no additional cost.
Exchange Process: If you prefer different or revised orders, our team offers an exchange option. We work with you to fine-tune any design details and ensure your next delivery meets your expectations.
Fast Turnaround: Our goal remains to work quickly. Once we verify an issue, we coordinate with the production department to fix any errors and send your corrected product.

Each option puts you in charge. We rely on direct communication to know which solution suits you best. Our friendly team stands ready to act on your instructions.

Points to Remember Before Initiating a Return

We encourage you to double-check all details before you contact our team about a return. Taking a moment to review your order helps to avoid unnecessary delays. Use these reminders:

Confirm your design: Custom CBD boxes follow your approved design. Check your confirmation emails and proofs. This ensures that every detail matches your initial instructions.
Review our policy: Ensure that you contact us within the 7-day return window. Early contact helps us fix issues faster.
Document everything: Keep a record of your correspondence and screenshots of your design proofs. These documents boost accuracy when explaining your case.
Avoid personal errors: Remember that we work hard to meet the specifications you send us. We welcome returns only if the error originates on our side or if damage occurred during transit.

Detailed Guidelines and Documentation

We simplify every step to make sure you feel in control. A clear understanding of what to document helps us serve you better. Please include these details in every return request:

Order and Account Information: Provide your order number and your registered email address. This information helps us locate your record quickly.
Date and Time of Receipt: Mention when you received your boxes. Timely reporting of issues ensures that you qualify for a full review.
Description of the Defect: Write a brief and clear description of the issue. Use simple words that describe the error accurately.
Photographs of the Issue: Attach clear images that show the defect. Multiple angles or close-ups help our team understand the problem fully.
Packaging Information: Note the condition of the packaging. If you notice dents or tears, include that detail too.

What Happens If the Return Request Does Not Qualify?

We build each product according to your clear instructions. We understand that sometimes the outcome may not be perfect. However, we must stick to a policy that ensures fairness for both parties.

Consider these scenarios:

Order Confirmation and Approval: You approved the design before production. Once you green-light the design, we follow your exact instructions. We cannot offer returns if there is no clear error from our side.
Changes of Mind: Custom CBD boxes follow your specific order details. If you change your mind after production, we may not be able to return, refund, or exchange your order. We suggest reaching out to double-check design details before finalizing your order.
Miscommunication of Requirements: If the details in your order differ from the delivered product because of miscommunication, please review the original details. We stand by the details that appear in your order confirmation. We encourage you to ask questions before approving proofs.

When the return request does not qualify, we still support you. We offer guidance on how to avoid similar issues in future orders. We want you to feel informed and in control.

Cost Responsibilities and the Return Process

Our custom products follow a unique production process tailored to your needs. We build every box with specific details that make your order special. Because of this, our return process stays simple and fair. We cover costs and take steps to ensure you always get the best experience with us.

When We Cover Costs

Our Error Only: We cover shipping, handling, and reprint costs if the error originates on our side. We take responsibility when our team makes a mistake.
Defective Product Damage: We absorb all costs when the product falls short of your approved design. You do not face extra charges when our quality promise does not meet expectations.

When You May Bear Some Costs

Change of Mind: When you change your design after production, we do not offer returns. We value your clear instructions during the order process.
Customer Packaging: If you return the product in packaging that does not protect the item, we may ask that you cover extra handling costs. We recommend following our secure packaging instructions exactly.

We commit to a process that remains transparent and fair. You always know the charges and steps involved. Our customer service team provides clear instructions at every stage.